Step-by-Step Guide to Handling Client Wedding & Event Cancellations due to COVID-19

Step-by-Step Guide to Handling Client Wedding & Event Cancellations due to COVID-19

At this point, we are starting to see the refund demands roll in. Clients are panicked, upset, and their dream day has been tainted. And unfortunately, they are taking a lot of that out on their vendors.

And despite our best efforts to #postponedontcancel, some clients are pulling the plug and demanding refunds.

So what’s a wedding pro to do?

As someone who likes to PLAN PLAN PLAN, I want to know how to handle worst case scenarios. I research. I prepare my process. And I know a lot of you are like me.

So let’s walk through the eye of the storm together so we can get to the other side already. Here’s how we’ll do it, step by step.

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Master Resource List for Event Pros & Creatives dealing with COVID-19

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LAST UPDATED 3-15
This started off as exclusive to our email list, but as things have grown, I’ve decided to make a regularly-updated master list located on the blog. Please leave additional resources as you see them, and comment with the link below! Feel free to share.

Event-Industry Focused

Our Facebook/ Instagram Live talking about your contracts and force majeure clauses, as well as what questions to ask your insurance providers

Our POSTPONEMENT TEMPLATE for you to #PostponeNotCancel those events. We’ve cut the cost and ALSO provided a $99 credit with purchase.

Our Contract Flowchart to explain where you are with your contracts vs. COVID-19 and how to work through cancellations/ postponements

Event Safety Alliance: What your organization should be doing to prepare for COVID-19

Every Last Detail has email templates to share with your couples so they can send those tough emails to wedding guests

The Abundance Group has created this Cash Flow ideas guide to help wedding pros create more income during this time

Kinsey at @shecreatesbusiness has also compiled a list of important resources for wedding pros

Contract “Stuff”

Our articles on Force Majeure and the Current Corona situation.

My babe Paige on what contract clauses to look for moving forward (via The Legal Paige)

My girl Rachel’s podcast talking about where we are right now and where we move as entrepreneurs (via Business Bites with Rachel Brenke)

Rachel’s article on COVID-19 for Photography Businesses

A great IG post from fellow law lady Brittany Ratelle summing it all up nicely (via Instagram/ @brittanyratelle)

Small Business Focused

The SBA is offering low interest rate disaster relief loans to small businesses affected by COVID-19 (3.75%).  These could be very helpful to make payroll, pay installment payments,keep lights on, etc. You can apply online at the SBA website. To help your odds of getting one of these loans, you should document, document, document every expense, refund, and issue that arises due to COVID-19.’


Tech

Google is providing free enterprise-level tools, including *webinar features* and the ability to record/ save calls to Gsuite users for free until July 1, 2020. This might be a good time to put on that webinar you've been thinking about!

Facebook has provided toolkits and action guides to help businesses.

Cisco Webex is offering the free version of its Webex service with no time restrictions. In addition, it will allow up to 100 meeting participants and has added toll-free dial-in features with a 90-day license for businesses that are not already customers

How to host a live event via Vimeo

How to host a WatchParty on Facebook

Accessible online teaching in a time of COVID-19


Dealing with Money and Finances

How musicians (and other creatives too) can transition their business online ASAP

Gig Cancellations: Survival Tips for Freelancers

If you can’t make payments on your Student Loans (Government Loans, not sure how this will work for private)

Comcast providing free “Internet Essentials” service for 60 days during outbreak

Gigs Cancelled because of Coronavirus? Tips and Advice (with no sales pitch)

Mental Health Resources

Coronavirus Anxiety Toolkit via Virus Anxiety

Or, as always, Text 741741 to talk with a crisis counselor at Crisis Text Line—it’s free, confidential, and available 24/7.

Make A Plan: Free 60 min consult with no sales pitch via Lisa Husseini, with the caveat that she’s not a psychologist, just someone who can help you plan instead of getting stuck in the anxiety spiral

Kids are Great, but I still need to Get Stuff Done

Vanessa Kynes’ “30+ things to keep kids busy while you work from home”

150+ Things to Occupy your Kids while Parents are Working Remotely (Spreadsheet that is rapidly growing)


Comment below with additional resources— we will keep adding to this list!

Corona Virus, Weddings & Events, and Force Majeure

Corona Virus, Weddings & Events, and Force Majeure

Let’s talk about it: the Corona Virus. 😬

It’s been about a month since the spread of COVID-19, aka Coronavirus, started really taking hold. We’re starting to see unprecedented travel restrictions and supply chain interruptions that are causing a ripple-effect into other areas, causing clients and businesses to reschedule conferences, travel, meetings, and events. Heck, there’s talk of postponing the 2020 Olympics in Japan.

And while we shouldn’t panic about Coronavirus, we do need to proactively plan for its effect on our businesses. Part of this is understanding what your contact says when it comes to emergencies.

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